Ace365 terms of service Bangladesh

These Ace365 terms of service Bangladesh explain the legally binding rules for using our online casino and sports betting services in Bangladesh, including our site, mobile experience, and any related features. By accessing or using the platform, you confirm you understand these rules and agree to follow them, including payment, KYC, and responsible gambling requirements. If you are looking for general platform access, visit Home or use Login to enter your account. If you do not agree with any part of these terms, you must stop using the services immediately.

1. Acceptance of Terms

By visiting, registering, depositing, placing a bet, playing any game, or using any feature, you enter a legally binding agreement with us under these terms. This agreement applies to our website, mobile web, and any downloadable application experience. We may update, amend, or replace these terms at any time to reflect operational, security, AML, or compliance needs, and the updated version becomes effective when posted on the platform. Your continued use after changes are posted means you accept the updated terms, so you should review them regularly before you deposit or play.

2. Eligibility Requirements

You must be at least 18 years old to use our services, and underage gambling is strictly prohibited. We may request proof of age and identity at any time, and we may restrict, suspend, or close access until verification is completed. Our services are intended for players in Bangladesh, and you are responsible for ensuring your participation complies with any local laws that apply to you, including rules where you live or access the internet. You must have full legal capacity to enter this agreement, and you cannot register or use the platform while an active self-exclusion or cool-off is in place.

3. Account Registration and Security

To open an account, you must provide accurate and complete information, including your real name, date of birth, and a valid mobile number that matches your payment method details such as bKash or Nagad. You are allowed only one account per person, household, IP address, or device environment where we reasonably detect shared control, and multi-accounting is prohibited. You are solely responsible for keeping your credentials secure, including your phone access, password, and any PINs, and you must not share them with anyone. All activity and transactions performed through your account are treated as authorized by you.

3.1 KYC Verification

We use KYC to protect player safety, prevent fraud, and meet AML requirements. We may request government-issued photo identification such as a Bangladesh NID card or passport, plus proof of address and proof of ownership of your payment method. Verification may be required before withdrawals, after certain deposit patterns, when account details change, or when our systems detect unusual activity. You agree to provide truthful documents and allow us to verify them, including via third-party verification tools where appropriate. If you fail KYC, provide false documents, or refuse checks, we may suspend or terminate your account and withhold funds as permitted by these terms.

4. Deposits and Withdrawals

All deposits and withdrawals must be made in your own name and using payment methods you control. You agree not to attempt third-party deposits, agent deposits, or transfers that are not clearly linked to you, as these may trigger AML review and account restrictions. We do not charge deposit fees, but your payment provider or network may apply charges, exchange spreads, or blockchain fees. We may set minimums, maximums, and risk-based limits to protect the platform and users in Bangladesh. If you believe a transaction is incorrect, you must notify us promptly through Contact so we can investigate.

4.1 Supported Payment Methods

We support payment options commonly used by players in Bangladesh, subject to availability and verification. Supported methods include bKash for instant deposits, Nagad for instant deposits, Rocket mobile banking, and USDT (Tether) via supported blockchain networks. Availability may vary based on maintenance, compliance checks, or network conditions, and we may add or remove methods without notice. You are responsible for entering correct wallet numbers, account numbers, and network details, because incorrect details may result in delayed or unrecoverable transfers. We may request proof of ownership for any method before approving withdrawals.

4.2 Deposit Terms

The minimum deposit is ৳100 or the USDT equivalent at the time of processing. Deposits are typically credited instantly, but delays may happen due to provider outages, network congestion, compliance checks, or incorrect user input. Deposits must come from a payment instrument registered to you, and we may reject or reverse deposits we reasonably believe are third-party, fraudulent, or connected to chargeback risk. You agree not to attempt to cancel, reverse, or dispute a deposit after using the funds to place bets or play. If a deposit is credited in error, you must inform us and we may correct the balance.

4.3 Withdrawal Terms

For verified accounts, withdrawals are usually processed within 5 to 15 minutes, but this is not guaranteed and may be longer due to KYC, AML review, provider processing, or technical issues. Where possible, withdrawals must be made back to the same payment method used for deposits, and we may require you to withdraw to a method in your name to reduce fraud risk. We reserve the right to delay, refuse, or cancel a withdrawal request we reasonably suspect is linked to suspicious activity, bonus abuse, chargeback behavior, or account compromise. Minimum and maximum withdrawal limits may apply and can vary by method and risk level.

5. Bonuses and Promotions

Promotions are offered at our discretion and are governed by these terms plus any promotion-specific rules shown on the platform or in Bonuses. Where a bonus includes wagering requirements, you must complete the stated multiplier before withdrawing bonus funds or any winnings linked to the bonus, and different promotions may use different multipliers such as 10x, 20x, or 30x. Bonuses may have time limits, and any unused bonus funds or related winnings may be forfeited after expiry. Only one bonus is allowed per person, household, IP, or device environment, and we may void bonuses if we detect coordinated play or exploitation.

6. Responsible Gambling

Gambling should be treated as entertainment, not as a way to earn income, and you are responsible for your decisions and spending. We encourage self-assessment and taking breaks, especially if gambling stops being fun or starts affecting your life. You can request deposit limits on a daily, weekly, or monthly basis by contacting our support, and we may apply changes after verification to protect your account. You can also request a cool-off period of 24 hours, 7 days, or 30 days, or choose temporary or permanent self-exclusion via Telegram support. For more tools and guidance, review Responsible Gambling and seek professional help if needed.

7. Prohibited Activities

You must not use the platform for any unlawful, abusive, or manipulative purpose. Any violation may result in immediate suspension or termination, forfeiture of bonuses and winnings, withholding of withdrawals during investigation, and reporting where required under AML or other legal obligations. Prohibited conduct includes fraud, identity theft, stolen credentials, misrepresentation, chargebacks, multi-accounting, money laundering, collusion, match manipulation, use of bots or automated scripts, and exploitation of technical errors or software bugs. You must not attempt unauthorized access to any account, wallet, or system, and you must not harass or threaten staff or other users.

8. Intellectual Property

All platform content, software, design, text, graphics, logos, and related materials are owned by us or used under license, and are protected by intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful personal entertainment, subject to these terms. You must not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the platform without our prior written consent. Third-party game providers integrated into the platform, including JILI, PG Soft, Pragmatic Play, Spribe, and Evolution Gaming, retain all rights in their own content and software.

9. Limitation of Liability

The services are provided on an as is and as available basis, and we do not guarantee uninterrupted access, error-free operation, or that the platform will always meet your expectations. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if we were advised of the possibility. You accept full responsibility for gambling losses and for ensuring your device, internet connection, and account security. Our aggregate liability to you is capped at the total amount of your deposits made in the previous 90 days.

10. Termination and Inactivity

You may request account closure by contacting support, and we will process closure after confirming your identity and completing any required KYC or AML checks. Any remaining balance may be withdrawn subject to verification and payment method rules, and any active bonuses may be canceled upon closure. We may suspend or terminate your account if you breach these terms, fail verification, provide false information, engage in prohibited activities, or if we must do so for security or compliance reasons. We may also close accounts that remain inactive for 12 months or more, and we may apply reasonable administrative steps to return verified balances.

11. Governing Law and Disputes

If you have a complaint, you agree to contact us first and attempt informal resolution by providing clear details, supporting evidence, and your account information. If a dispute cannot be resolved informally, the parties agree to attempt mediation before proceeding further. If mediation does not resolve the dispute, it will be finally settled by binding arbitration conducted in English on an individual basis only, meaning you agree not to bring or participate in any class, collective, or representative action. You agree that arbitration is the exclusive method for resolving disputes, except where restricted by applicable law.

12. Changes to Terms

We may update these terms at any time, and the latest version will be posted on the platform with immediate effect. Where we consider a change material, we may provide additional notice through the platform interface, by email, or by other contact details you have provided, but you should not rely on receiving notice. Your continued access or use after changes are posted confirms your acceptance of the revised terms. If you do not accept the updated terms, you must stop using the services and request account closure. You should also review Privacy Policy to understand how we handle personal data linked to KYC and transactions.

13. Contact Us

Our support team is available 24/7 and can assist in Bengali and English with account access, KYC, deposit terms, withdrawal checks, bonus terms, and responsible gambling tools. We aim to respond within 24 hours, although complex cases such as AML reviews, payment disputes, or document verification may take longer to complete. For the fastest handling, include your registered phone number, transaction reference where relevant, and clear screenshots when reporting errors. You can reach us using the official channels listed on Contact, and you must use only those channels to avoid scams or impersonation. By continuing to use the platform, you confirm you accept these rules.